TERMS OF SERVICE

CoachOne

Last Updated: 14th February 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and 1723 Ventures L.L.C, a limited liability company incorporated in the United Arab Emirates, with its registered headquarters at Meydan Grandstand, 6th Floor, Meydan Street, Nad Al Sheba, Dubai, UAE (“CoachOne”, “we”, “us”, or “our”).

These Terms govern your access to and use of the CoachOne mobile application, website, software, and any related services, features, or content (collectively, the “Platform”).

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.

1. Nature of the Platform

CoachOne is a technology platform only.

CoachOne provides software tools that may include scheduling, booking, communication, payment facilitation, reminders, and progress tracking.

CoachOne:

  • Does not provide training, coaching, fitness, health, medical, or instructional services

  • Does not supervise, control, or direct Trainers or Clients

  • Does not guarantee outcomes, results, safety, or quality

  • Does not act as a service provider in any Trainer-Client relationship


All Sessions are conducted independently by Trainers and Clients. Any agreement for services exists solely between the Trainer and the Client.

2. Global Availability and Local Law Compliance

The Platform is intended for international use.

CoachOne makes no representation that the Platform is appropriate, legal, or available in every jurisdiction.

You are solely responsible for:

  • Determining whether use of the Platform is lawful in your jurisdiction

  • Complying with all applicable local, national, and international laws, regulations, and rules


CoachOne disclaims all liability arising from your failure to comply with local laws.

3. No Employment, Agency, or Partnership

Nothing in these Terms creates any employment, agency, partnership, joint venture, fiduciary, or representative relationship between CoachOne and any User.

Trainers:

  • Are not employees, contractors, agents, or representatives of CoachOne

  • Act entirely independently and on their own behalf

  • Bear all risks associated with their services


CoachOne does not control how Trainers perform Sessions.

4. Eligibility and Accounts

You must be at least eighteen (18) years old or the age of legal majority in your jurisdiction.

You represent and warrant that:

  • All information provided is accurate and complete

  • You have the legal capacity to enter into these Terms

You are responsible for safeguarding your account credentials and all activity under your account.

CoachOne is not responsible for unauthorized access, misuse, or loss resulting from compromised credentials.

5. Trainer Obligations and Representations

Trainers represent and warrant that they:

  • Hold all required licenses, certifications, and qualifications

  • Comply with all applicable laws and regulations

  • Are solely responsible for Session content, structure, safety, and execution

  • Determine their own prices, availability, cancellation, and refund policies

  • Are solely responsible for taxes, reporting, and legal compliance


CoachOne does not verify Trainer credentials and makes no representations regarding Trainer competence or legality.

6. Client Obligations and Health Disclaimer

Clients acknowledge and agree that:

  • Participation in physical activity involves inherent risk

  • They are solely responsible for their physical and medical condition

  • They have obtained any necessary medical clearance

  • Results are not guaranteed


CoachOne does not provide medical, health, or fitness advice.

7. Assumption of Risk

Clients voluntarily and knowingly assume all risks associated with Sessions, including but not limited to injury, illness, disability, death, property damage, or financial loss.

To the maximum extent permitted by law, CoachOne disclaims all liability arising from such risks.

8. Payments, Stripe, and Invoicing

Payments processed through the Platform are handled by Stripe, a third-party payment processor.

CoachOne:

  • Is not a payment processor

  • Is not a merchant of record

  • Does not control authorization, settlement, or chargebacks

Payment receipts may be generated by Stripe on behalf of Trainers.

Trainers remain the legal service providers and are solely responsible for:

  • Invoices

  • Taxes

  • VAT or similar obligations

  • Reporting and compliance

CoachOne does not verify payment accuracy or tax calculations.

9. Refunds and Cancellations

Refunds and cancellations are governed by Trainer-defined rules.

CoachOne:

  • Executes automated refund logic only

  • Exercises no discretion

  • Bears no liability for refund decisions or outcomes


10. User Disputes

All disputes related to Sessions, payments, conduct, injuries, or outcomes are exclusively between Trainers and Clients.

Users expressly waive the right to:

  • Include CoachOne as a party

  • Join CoachOne in any claim or legal action


CoachOne may offer informal support but has no obligation to resolve disputes.

11. Platform Availability and Bugs

The Platform is provided “as is” and “as available.”

CoachOne makes no warranties regarding:

  • Uptime or availability

  • Error-free operation

  • Data accuracy or integrity


CoachOne shall not be liable for losses caused by bugs, downtime, or technical failures.

12. Suspension and Termination

CoachOne may suspend or terminate any account:

  • At any time

  • With or without notice

  • For any reason or no reason

Upon termination, access to data, funds, or content may be lost.

CoachOne bears no liability for termination decisions.


13. Intellectual Property

All intellectual property rights in the Platform belong to CoachOne or its licensors.

Users are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform.


14. User Content and Feedback

Users retain ownership of content they submit.

By submitting content or feedback, you grant CoachOne a worldwide, royalty-free license to use, reproduce, and improve the Platform.


15. Third-Party Services

The Platform may integrate with third-party services.

CoachOne is not responsible for third-party services, content, availability, or conduct.

Use of third-party services is at your own risk.

16. Limitation of Liability

To the maximum extent permitted by law:

CoachOne shall not be liable for:

  • Personal injury or death

  • Lost profits or revenue

  • Business interruption

  • Data loss

  • Indirect or consequential damages


Total liability, if any, shall not exceed the fees paid to CoachOne in the twelve (12) months preceding the claim.

17. Indemnification

You agree to indemnify and hold harmless CoachOne from any claims arising from:

  • Your use of the Platform

  • Sessions

  • Legal violations

  • Disputes with other Users


18. Export Controls and Sanctions

You represent that you are not subject to sanctions or export restrictions and will comply with all applicable export laws.

19. Changes to the Platform or Terms

CoachOne may modify the Platform or these Terms at any time.

Continued use constitutes acceptance.

20. Governing Law and Jurisdiction

These Terms are governed by DIFC Law.

The courts of the Dubai International Financial Centre have exclusive jurisdiction. 

Nothing in these Terms excludes or limits mandatory data protection rights available to users under applicable data protection laws, including the GDPR where applicable.

21. Severability

If any provision is held invalid, the remaining provisions remain in full force.

22. Waiver

Failure to enforce any right shall not constitute a waiver.

23. Assignment

CoachOne may assign these Terms without restriction.

Users may not assign without prior written consent.

24. Entire Agreement

These Terms constitute the entire agreement between you and CoachOne and supersede all prior agreements.