Terms ofService

These Terms of Service ("Terms") are a legally binding agreement between you ("User", "you") and 1723 Ventures L.L.C, a limited liability company incorporated in the United Arab Emirates, registered at Meydan Grandstand, 6th Floor, Meydan Street, Nad Al Sheba, Dubai, UAE ("CoachOne", "we", "us"). They govern your use of the CoachOne mobile application, website and related services (the "Platform").

Card payments on the Platform are handled by our affiliate COACHONE WEBSERVICES S.R.L., a company registered in Romania, with its registered office at Sat Hărman, Comuna Hărman, Str. DE KM. 0+324, Județ Brașov, Romania, Trade Register No. J2026026670005, CUI 54536319 ("CoachOne Payments"), under the Payment Terms. The Payment Terms form part of these Terms.

BY USING THE PLATFORM, YOU AGREE TO THESE TERMS, THE PAYMENT TERMS AND THE PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Definitions

• Trainer: a User who offers training, coaching or instruction sessions through the Platform.
• Client: a User who books Sessions with a Trainer.
• Session: a training session, class or event offered by a Trainer.
• Platform Fee: the fee CoachOne Payments deducts from card payments, as shown in the app.

2. Nature of the Platform

CoachOne is a technology platform. It provides software for scheduling, booking, payment collection, reminders, client management and progress tracking.

CoachOne does not provide training, coaching, fitness, health, medical or instructional services. It does not supervise or control Trainers and does not guarantee the quality, safety or outcome of any Session.

Each Session is sold and provided by the Trainer. The contract for a Session exists solely between the Trainer and the Client.

3. Relationship and Payment Agency

Trainers are independent. They are not employees, contractors, partners or representatives of CoachOne.

The only exception is payment collection. Each Trainer who accepts card payments appoints CoachOne Payments as their limited commercial agent to collect payments from Clients on the Trainer's behalf, as set out in the Payment Terms. CoachOne Payments acts for the Trainer only, never for the Client.

When a Client pays CoachOne Payments for a Session, the Client's payment obligation to the Trainer is fully discharged, even if the Trainer has not yet been paid out.

Nothing else in these Terms creates any agency, partnership, joint venture or fiduciary relationship.

4. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract.

You confirm that all information you give us is accurate, complete and kept up to date. You may hold only one account per role unless we agree otherwise.

You are responsible for your login credentials and all activity under your account. Tell us immediately at [email protected] if you suspect unauthorised access.

5. Trainer Obligations

Trainers confirm and agree that they:

• Hold all licences, certifications, insurance and qualifications required for their Sessions
• Comply with all laws that apply to them and their Sessions
• Are solely responsible for the content, safety and delivery of their Sessions
• Set their own prices, availability and cancellation policy, and display that policy accurately in the app
• Deliver every Session they confirm, or cancel it through the app
• Are solely responsible for their own taxes, including income tax and any VAT or sales tax on their Sessions
• Pay the Platform Fee under the Payment Terms

CoachOne does not verify Trainer credentials and makes no promise about any Trainer's competence.

6. Client Obligations and Health Disclaimer

Clients acknowledge that:

• Physical activity involves inherent risk of injury
• They are responsible for their own health and for getting medical clearance where needed
• They will tell their Trainer about any condition relevant to their Session
• Results are not guaranteed

CoachOne does not give medical, health or fitness advice.

7. Assumption of Risk

To the extent permitted by law, Clients voluntarily assume the risks of taking part in Sessions, including injury, illness and property damage. Claims about a Session must be made against the Trainer who provided it.

8. Payments

Card and Apple Pay payments for Sessions are collected by CoachOne Payments on behalf of the Trainer and processed through our payment partner Stripe. Holds, charges, refunds, payouts and fees are governed by the Payment Terms.

Cash payments are made directly between Client and Trainer. CoachOne only records them on the Trainer's instruction and has no responsibility for them.

Using the Platform is free for Trainers. There is no subscription. The only charge is the Platform Fee on card and Apple Pay payments, as set out in the Payment Terms.

9. Bookings, Cancellations and Refunds

A booking is confirmed when the Trainer accepts it or, for auto-confirm Sessions, immediately.

Each Trainer's cancellation policy is shown before the Client books and applies to that booking. Clients are charged only after a Session takes place. If a Trainer declines, or a Session is cancelled before it takes place, the card hold is released and the Client is not charged, except for any late cancellation fee shown in the Trainer's policy.

This section does not limit any refund rights Clients have under mandatory consumer law.

10. Disputes Between Users

Disputes about Sessions, conduct or results are between the Trainer and the Client.

CoachOne may help resolve a dispute but is not obliged to. Where a payment dispute is raised, CoachOne Payments may refund the Client and recover the amount from the Trainer as set out in the Payment Terms.

To the extent permitted by law, you agree not to make CoachOne a party to a dispute that concerns only another User's conduct.

11. Platform Availability

The Platform is provided "as is" and "as available". We do not promise uninterrupted or error-free operation. We will make reasonable efforts to fix errors that affect bookings or payments.

12. Suspension and Termination

We may suspend or close an account if a User breaches these Terms, commits or is suspected of fraud, creates legal or financial risk, or if the law requires it. Where reasonable and lawful, we will give notice and a reason.

You may close your account at any time in the app.

When a Trainer account closes, money owed to the Trainer is paid out under the Payment Terms, after deducting refunds, chargebacks, fees and amounts owed. Any held amounts are released once the related risk period ends.

13. Intellectual Property

All rights in the Platform belong to CoachOne or its licensors. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose.

14. User Content and Feedback

You keep ownership of content you upload. You grant CoachOne a worldwide, royalty-free licence to host, display and process it to run the Platform. Feedback you give us may be used freely to improve the Platform.

15. Prohibited Use

You must not:

• Create fake bookings, fake accounts or fake Sessions
• Use stolen cards or test card details
• Arrange to pay outside the Platform to avoid the Platform Fee for bookings made through the Platform
• Offer illegal, dangerous or adult services
• Harass, threaten or discriminate against other Users
• Copy, reverse engineer or overload the Platform
• Use the Platform in breach of any law or sanctions

We may remove content, cancel bookings, hold payments and close accounts involved in prohibited use.

16. Third-Party Services

The Platform relies on third parties, including Stripe (payments and payouts), Apple (App Store and Apple Pay) and hosting and analytics providers. Their own terms may apply. We are not responsible for their services, except as required by law.

17. Limitation of Liability

To the maximum extent permitted by law, CoachOne and CoachOne Payments are not liable for:

• Personal injury, illness or death arising from a Session
• Acts or omissions of Trainers or Clients
• Lost profits, revenue or business
• Loss of data
• Indirect or consequential loss

Our total liability for any claim is limited to the greater of (a) the Platform Fees you paid in the 12 months before the claim, or (b) EUR 100.

Nothing in these Terms limits liability for death or personal injury caused by our own negligence, fraud, or any other liability that cannot be limited by law.

18. Indemnification

Trainers agree to indemnify CoachOne and CoachOne Payments against claims, losses and costs arising from their Sessions, their breach of these Terms, or their breach of law.

Clients and other Users indemnify us for their breach of these Terms or of law, to the extent permitted by consumer law.

19. Sanctions and Export Controls

You confirm you are not subject to sanctions and are not located in a sanctioned country or region. We may refuse or end service where sanctions laws require.

20. Changes

We may update the Platform at any time. We will give at least 14 days notice in the app or by email before material changes to these Terms take effect. If you do not agree, you may close your account before the change applies. Changes required by law may apply immediately.

21. Governing Law and Jurisdiction

These Terms are governed by DIFC law, and the DIFC Courts have exclusive jurisdiction.

If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring claims in your local courts.

The Payment Terms are governed by the law set out in them. Nothing here limits your rights under the GDPR or other data protection laws.

22. Severability

If any provision is found invalid, it is limited to the minimum extent necessary and the rest remains in force.

23. Waiver

Not enforcing a right is not a waiver of it.

24. Assignment

We may transfer these Terms to an affiliate or to a successor of our business. You may not transfer them without our written consent.

25. Entire Agreement

These Terms, the Payment Terms and the Privacy Policy are the entire agreement between you and us about the Platform.

26. Contact

1723 Ventures L.L.C, Meydan Grandstand, 6th Floor, Meydan Street, Nad Al Sheba, Dubai, UAE. Email: [email protected].